Although it’s often assumed that a face-to-face meeting trumps a conference all every time, is this always the case? Diaries that are fit to burst can often mean that your client might prefer a video call, as it will be less demanding on their time. So, if that’s the case, how do your team know when’s best to schedule a call and when is best to book a trip?

It’s well worth adding the criteria for a conference call into your travel policy or communicating it across the whole business. This will lay out clear guidelines and should prevent unnecessary trips – which will in turn prevent unnecessary spend.

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