In another universe, perhaps corporate travel policies and business travellers could have been best friends.

In reality though, more often than not, business travellers have at least one complaint to make about their organisation’s travel policy.

Understanding these complaints and how compromises can be struck is an important job for travel managers to ensure the success of their travel programme. So here are the top 5 reasons we hear why employees don’t like their organisation’s travel policy and what you can do about it.

“It’s restrictive”

As much as we all want to cut costs, you’ve got to draw a line when your best performing salesperson is sat on a delayed, long-haul economy flight after a relentless week of travelling. There are easy quick wins in being a little more generous that go a long way from your traveller’s perspective, so consider where you can afford to give a little more leeway.

“It’s inflexible”

If your travel requirements are quite diverse or span a number of locations, you need to account for the variations in prices. Flexibility in terms of travel and ticket type, particularly for larger groups or longer trips is a must.

“It’s unclear”

No wonder your travellers are booking out of policy if they don’t know what the policy is! Make their job – and consequently your job – easier by giving them a policy that says it like it is. Avoid jargon, explain any acronyms and make sure employees know where to find it.

“It’s long-winded”

While your policy should be comprehensive, it should definitely not be exhaustive. Find a balance between covering all the essentials and letting people know how and where they can get extra guidance should any unusual circumstances occur.

“It’s not incorporated into the booking process”

There’s nothing worse than flicking between umpteen tabs to make sure the booking you’re about to make is compliant with your company’s travel policy. Using a booking tool like travel.cloud means your users automatically know which of their travel options are in policy with our traffic light indicators in the search results.

So there you have it! You should now be prepared for all the excuses your travellers will throw at you for booking out of policy. If it’s down to you to implement a policy that encourages in policy bookings, start by looking at what isn’t received well and go from there to see how you can improve your compliance.

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