Click Travel (travel.cloud) Privacy Policy

(Last update: 5th February 2018)

Protecting and using your personal data responsibly is very important to us. This Privacy Policy lets you know what happens to any personal data that you provide to us, or any that may we collect about you.

This policy applies only to personal information processed by or on behalf of Click Travel.

We may collect information from you when you visit our website, make a booking, have a booking made on your behalf, contact us by telephone or email or receive a communication from us relating to your service.

If you are making a booking on behalf of another traveller, you should draw their attention to this policy which sets out how we will use their information.

About us and how to contact us

We are Click Travel Limited. You can contact us at privacy@clicktravel.com. Our address is: Click Travel Ltd, Alpha Tower, Suffolk Street Queensway, Birmingham, B1 1TT.

What personal information do we collect, and why?

We use the data we collect about you for various purposes. European data protection legislation sets out specific “lawful bases” for processing personal data. The table below sets out under which basis we process different information about you, and explains the purpose of that processing. It also sets out the specific rights you have in respect of that processing, which may depend on the basis we process it for.

Privacy Policy Table

We may use any of your personal data in connection with any complaint made relating to our service to you, or in respect of reviewing any legal rights or obligations, either on the basis of performing our contract with you or in our legitimate interests to resolve any dispute. We may share any of your personal data with a prospective purchaser or purchaser of any part of our business, on the basis of our legitimate interests and the interests of our purchaser, so that they can appropriately value the business and assess any risks and continue doing business with you after the acquisition.

The provision of APIS information is a requirement when booking certain travel including flights, and failure to do so will mean that you are unable to travel. Otherwise, providing your personal information is not a legal requirement, however, the information requested on our website or notified to you as being required when you speak to a customer services representative is required in order for us to provide the travel services, as we are unable to make bookings and appropriately manage the service without this information.

Details relating to any transactions will be encrypted to ensure their safety. Transmission of information online is not 100% secure and we cannot guarantee the security of data sent to us in this way. Transmission of data over the internet is at your own risk. You are responsible for keeping your password to access the travel.cloud service safe.

Who we share personal information with and international transfers

Travel providers: When you book travel through our services, we provide your information to the suppliers of those travel services, which may be a third party intermediary such as Booking.com, or an airline, hotel or car hire company directly. You will know when you are making the booking who the booking will be with.

They will use this information as a “data controller” – this means that how they process your travel information should be set out in their own privacy policies, and they have their own responsibilities to comply with data protection laws.

Your employer: If you are using travel.cloud to book employment related travel which is paid for by your employer, we may share information about the travel booked with your employer. They will use also this information as a “data controller” – this means that how they process your travel information should be set out in their own privacy policies, and they have their own responsibilities to comply with data protection laws.

Your team administrator/booker: If you have travel booked on your behalf by someone else (either an administrator appointed by your employer, or a team administrator who has booked personal travel for you), they will have access to the information that you have given them to input onto the travel.cloud system.

Service providers: We use third party service providers to support our provision of the service. These include travel intermediaries, and other, less direct, business functions, including IT support or hosting our data on cloud platforms.

We will have in place an agreement with our service providers which will restrict how they are able to process your personal information.

If any service provider is based outside of the European Economic Area, we will ensure that the provider is either a current subscriber to the EU/US Privacy Shield, or we have an appropriate contract for the international transfer of personal information with them. If you would like to see a copy of any relevant provisions, please contact privacy@clicktravel.com.

If you request a booking which is made with a travel services provider outside the European Economic Area (for example a hotel in New York), we may transfer your personal data to that travel service provider in order to perform our contract with you and make your booking with them.

How long do we keep your information for?

If you are a customer, we will retain your personal information on the travel.cloud system whilst you are an active customer of us and for up to seven years after you have left the service. Information held on travel.cloud may be deleted one year after you have stopped being an active customer.

If you provide us with personal data via travel.cloud but are not a customer and do not contact us or place any bookings with us, we will retain your personal information for up to one year after you provide it to us.

In certain circumstances, we may be required to retain your personal information for longer, where such retention is required by law or record keeping requirements, including managing our relationship with you, defending any claims, or for tax purposes.

Requesting your rights

You may request any of the rights outlined above by emailing privacy@clicktravel.com.

Please contact us if you have any concern about how your personal information is processed at privacy@clicktravel.com and we will try to resolve your concerns. However, if you consider that we are in breach of our obligations under data protection laws, you may lodge a complaint with the Information Commissioner’s Office.

Cookies & Web Site Navigational Information

We use commonly-used information-gathering tools, such as cookies and web beacons, to collect information as You navigate Our Web Sites (“Web Site Navigational Information”). This section describes the types of Web Site Navigational Information that may be collected on Our Web Sites and how this information may be used.

Cookies

We use cookies to make interactions with Our Web Sites easy and meaningful. When You visit one of Our Web Sites, Our servers send a cookie to Your computer. Standing alone, cookies do not personally identify You. They merely recognise Your web browser. Unless You choose to identify Yourself to Us, either by responding to a promotional offer, opening an account, or filling out a web form (such as a “Contact Me” or a “Free Trial” web form), You remain anonymous to Us.
We use cookies that are session-based and persistent-based. Session cookies exist only during one session. They disappear from Your computer when You close Your browser software or turn off Your computer. Persistent cookies remain on Your computer after You close Your browser or turn off Your computer.
If You have chosen to identify Yourself to Us, We use session cookies containing encrypted information to allow Us to uniquely identify You. Each time You log into the Services, a session cookie containing an encrypted, unique identifier that is tied to Your account is placed on Your web browser. These session cookies allow Us to uniquely identify You when You are logged into the Services and to process Your online transactions and requests. Session cookies are required to use the Services.
We use persistent cookies that only We can read and use to identify browsers that have previously visited Our Web Sites. When You purchase the Services or provide Us with personal information, a unique identifier is assigned You. This unique identifier is associated with a persistent cookie that We place on Your web browser. We are especially careful about the security and confidentiality of the information stored in persistent cookies. For example, We do not store account numbers or passwords in persistent cookies. If You disable Your web browser’s ability to accept cookies, You will be able to navigate Our Web Sites, but You will not be able to successfully use the Services.
We may use information from session and persistent cookies in combination with Data About Our Customers to provide You with information about Us and the Services.

Web Beacons

We use web beacons alone or in conjunction with cookies to compile information about Customers and Visitors’ usage of Our Web Sites and interaction with emails from Us. Web beacons are clear electronic images that can recognise certain types of information on Your computer, such as cookies, when You viewed a particular web site tied to the web beacon, and a description of a web site tied to the Web beacon. For example, We may place web beacons in marketing emails that notify Us when You click on a link in the email that directs You to one of Our Web Sites. We use web beacons to operate and improve Our Web Sites and email communications.
We may use information from web beacons in combination with Data About Our Customers to provide You with information about Us and the Services.

IP Addresses

When You visit Our Web Sites, We collect Your Internet Protocol (“IP”) addresses to track and aggregate non- personal information. For example, We use IP addresses to monitor the regions from which Customers and Visitors navigate Our Web Sites.
We also collect IP addresses from Customers whey they log into the Services as part of Our “Identity Confirma- tion” and “IP Range Restrictions” security features.

Third Party Cookies

From time-to-time, We engage third parties to track and analyse usage and volume statistical information from individuals who visit Our Web Sites. We may also use other third-party cookies to track the performance of Our advertisements. The information provided to third parties does not include personal information, but this information may be re-associated with personal information after We receive it.
We also contract with third-party advertising networks that collect IP addresses and other Web Site Navigational Information on Our Web Sites and emails and on third-party web sites. Ad networks follow Your online activities over time by collecting Web Site Navigational Information through automated means, including through the use of cookies. They use this information to provide advertisements about products and services tailored to Your interests. You may see these advertisements on other Web sites. This process also helps Us manage and track the effective- ness of Our marketing efforts. To learn more about these and other advertising networks and their opt-out instructions, visit http://www.networkadvertising.org/managing/opt_out.asp.

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